Frequently Asked Questions
Everything you need to know about our handcrafted Italian excellence.
Where are Velasca products made?
All our products are 100% handmade in Italy by skilled artisans in Montegranaro, the heart of the Italian shoemaking district, using high-quality leathers and traditional construction methods.
How do I find my correct size?
We recommend checking our detailed Size Guide available on each product page. Generally, our shoes follow standard European sizing, but if you are between sizes, we suggest sizing down as our leather tends to soften and mold to your foot over time.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original, unworn condition with all packaging included. Returns are free for most regions to ensure you find the perfect fit without worry.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Europe and 5-7 business days for international orders. You will receive a tracking number via email as soon as your order leaves our warehouse.
How should I care for my leather shoes?
To preserve the longevity of your shoes, we recommend using cedar shoe trees to maintain shape and absorbing moisture. Clean regularly with a soft brush and apply a high-quality leather cream or wax every few weeks.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. In certain regions, we also offer deferred payment options through Klarna.